IMPORTANT: CANADA POST LOCKOUT
Be advised we have received confirmation that the Canada Post has entered a 72-hour lockout period. Please note as of current information all regular mailing delivery may stop as early as Monday, August 29th, 2016.
Please note HSBC InvestDirect has made alternate arrangements for clients to continue to have access to their trade confirmations, account statements and other client documentation.
HSBC InvestDirect ensures the following methods of delivery of client information are secure and safe for your convenience:
Simply e-mail us at InvestDirect@hsbc.ca with your request and an HSBC InvestDirect representative will reach out to you directly to confirm and process your request.
HSBC InvestDirect may inter-branch mail your documents to your local HSBC Bank branch where you may pick up your requested documents at your convenience.
It’s quick, easy and secure. We encourage our clients to make use of this online paperless option. For your convenience, you may download and save your online trade confirmations and monthly statements as PDF files for your own personal reference and offline records. For more information on the benefits of going paperless, you may visit our following website:
In addition, to review your account and any transactions, you may access it online under Accounts > History, or speak with an HSBC InvestDirect representative at one of the below numbers. Our office is open 24 hours from Sunday 6PM (ET) to Friday 8PM (ET).
Please keep in mind that clients are still responsible for tracking and making any payments during a postal strike, even if there was a delay in delivery of your statement or trade confirmation.
HSBC InvestDirect is committed to ensuring our client’s receive the highest level of service possible during this disruption. We thank you for your continued patience and understanding in this matter.
Please do not hesitate to contact an HSBC InvestDirect representative at 1.800.760.1180 or local 1.416.868.3898. If you are calling from outside of Canada, use our Universal Toll Free Line 800-230-3809-8.